How can we help?
Find guides, tutorials, and answers for every Kelsy product module. Search below or browse by category.
Browse by Product
Select a product module to find relevant help articles and guides.
Assessment Generator
Create ASQA-compliant assessment tools, learner workbooks, and mapping documents. Covers unit selection, T&A configuration, scenario design, and structured output generation.
- How to generate an assessment pack
- Configuring training and assessment strategy
- Unit selection and pathway setup
- Scenario-based assessment design
- +2 more articles
Learner Resource Generator
Generate branded learner guides, PowerPoint presentations, SCORM packages, and video resources aligned to training package requirements.
- Creating a learner guide from units
- PowerPoint and SCORM generation
- Video resource generation
- Customising branding and templates
- +2 more articles
Compliance Intelligence
Monitor compliance across qualifications with automated document analysis, gap detection, findings lifecycle, and ASQA audit preparation tools.
- Understanding the compliance dashboard
- Running a qualification evaluation
- Managing findings and remediation
- Uploading compliance documents
- +2 more articles
Validator Network
Connect with industry validators for assessment tool review. Manage engagements, validation forms, compliance reports, and payments.
- Finding and engaging a validator
- Understanding the engagement lifecycle
- Reviewing validation reports
- Payment and escrow process
- +2 more articles
Simulation Library
Access pre-built assessment scenarios with realistic workplace contexts. Browse, preview, and integrate simulations into your assessment packs.
- Browsing the scenario library
- Previewing simulation content
- Integrating scenarios into assessments
- Subscription and access levels
- +1 more articles
Evidence Portfolio Builder (RPL)
Manage RPL applications with structured evidence collection, assessor workflows, gap analysis, and pack generation for learners and assessors.
- Creating an RPL application
- Learner evidence submission
- Assessor review workflow
- Gap analysis and recommendations
- +2 more articles
Workspace & Settings
Configure your workspace identity, team members, roles, branding, and subscription. Manage users, permissions, and organisational settings.
- Setting up your workspace
- Inviting team members
- Role-based access and permissions
- Configuring branding and logos
- +2 more articles
Export Centre
Download generated documents, audit packages, compliance reports, and SCORM files. Manage export history and branded document packs.
- Exporting assessment packs
- Compliance audit file exports
- SCORM package downloads
- Branded document templates
- +1 more articles
Billing & Plans
Manage your subscription plan, payment methods, invoices, and feature entitlements. Understand trial limitations and upgrade options.
- Understanding plan tiers
- Upgrading your subscription
- Managing payment methods
- Viewing invoices and receipts
- +2 more articles
Frequently Asked Questions
Quick answers to common questions.
How do I reset my password?
Click "Forgot password?" on the login page and follow the email instructions to set a new password.
Can I invite team members during my trial?
Yes, you can invite up to 3 team members during the free trial period with full access to all features.
How do I export documents?
Navigate to the Export Centre from your dashboard, or use the export button available on each generated document.
Is my data secure?
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use AWS infrastructure with Australian data residency.
How do I contact support?
Use the Contact Support form below, email support@kelsy.com.au, or use the in-app chat during business hours.
Still need help?
Our support team is available Monday to Friday, 8am–6pm AEST. We typically respond within 24 hours.